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Trauma Cover: Are we thinking things through or just doing what we have always done?
Jon-Paul Hale

Trauma Cover: Are we thinking things through or just doing what we have always done?

Trauma cover is an interesting one, as its use over the years has changed and evolved.

Jon-Paul Hale
Wed, Sep 10th 2025 09:42AM

Modern-Day demands of income protection

Modern-Day demands of income protection

6 min read
Service levels and transfer of workloads

Service levels and transfer of workloads

6 min read
Should FAPs be accepting signature-less policy processing

Should FAPs be accepting signature-less policy processing

6 min read
Medical premiums and the public system

Medical premiums and the public system

8 min read
CoFI: Is this the catalyst for changing service commissions?

CoFI: Is this the catalyst for changing service commissions?

5 min read
Medical premiums and the public system

Medical premiums and the public system

8 min read
Managing Change

Managing Change

4 min read
Should we be commoditising life insurance?

Should we be commoditising life insurance?

6 min read
Complaints processes and the rules can be two different things

Complaints processes and the rules can be two different things

6 min read
Policy value and retrospective advice

Policy value and retrospective advice

5 min read
CPI, it's simple, right?

CPI, it's simple, right?

8 min read
Appalling agency application processes

Appalling agency application processes

6 min read
Be clear in explaining unfunded medicines

Be clear in explaining unfunded medicines

6 min read
The messed up world of income protection structures

The messed up world of income protection structures

6 min read
The two-year wait advice problem

The two-year wait advice problem

6 min read

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Good Returns was established in 1997 and was one of the first successful online publishers in New Zealand and continues to be a publishing leader. Good Returns is held in high-regard by its target audience, the financial services industry. A team of highly experienced business journalists update the site daily with topical, breaking and relevant news and views. The team is led by founder and publisher Philip Macalister.
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