Russell Hutchinson Opinion
How overpaying claims leads to product innovation

Tuesday 27th of July 2021
The truth is that most insurers pay out an awful lot of money to an awful lot of people – faithfully executing their contractual obligations over and over again.
What few know is that sometimes they pay more than they need to. Not by accident, but by choice. It can be the right thing to do.
Why do insurers pay more than their policy wordings require?
That is an esp...
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