Intelligent claims management platform arrives

Insurtech firm Simfuni, which is focussed on rebuilding the operational core for life insurers, has launched its next-generation claims management automation platform, completing its end-to-end digital lifecycle offering across underwriting, policy servicing, and claims operations.

The launch follows significant growth for the company, including the onboarding of three new enterprise customers and expansion into the United States and Australian markets, as insurers increasingly seek AI-enabled operational infrastructure capable of reducing costs, improving retention, accelerating claims outcomes, and modernising legacy systems.

CEO Shaun Quincey said, “the life insurance sector was at a pivotal moment, where legacy technology stacks were failing to meet operator, policyholder, and regulator expectations, and the industry was seeking a safe and methodical path to adopting AI tools”.

The new functionality had been designed with a clear emphasis on the practical realities faced by operational teams bringing together claims management, payments, and workflow into a more streamlined and usable environment.