Insurance
Turning complainants to customers
Thursday 22nd of September 2011
The Insurance & Savings Ombudsman (ISO) is launching a series of workshops on complaints handling, and for ISO legal and financial services manager Virginia Douglas, they will provide valuable information for advisers.
"There have been elements of complaints that have involved advisers, so it's not as though we're not aware of the pressures and some of the issues advisers might face,...
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