Appalling agency application processes
Before everyone gets their nose out of joint, I'm writing this to support the people toiling away in agency services with our insurers. Pay rises, and more people are needed all around!
AIA came out with a shiny new digital system, which, with my recent experience, has made the whole process worse, not better, from my perspective.
As I stated at the time this rolled out, as the principal, I have no visibility on what's going on with new agencies. Nor, as the FAP, is there visibility on what's what with any of our agencies with all of the providers.
It is all "trust they are getting it right" In the face of piles of evidence, they get it wrong an awful lot!
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