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Jon-Paul Hale
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Jon-Paul Hale

Policy value and retrospective advice

Wednesday 27th of November 2024

I have said this a few times: the new rules will open the door to the regulator and complaints industry litigating past advice.

It seems we have had a case with FSCL recently about a funeral plan.

We know the issues of premium vs cover level with funeral plans well, but that isn't the issue here; it is the adviser's conduct.

Keeping in mind that we have someone who has had a rough time with recent life events, and we're here to help people in those rough times.

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