Jon-Paul Hale

Service levels and transfer of workloads

Tuesday 24th of June 2025

If you're an adviser, you will have seen the challenges with provider service levels trending downwards and your admin loads increasing.

What I find concerning is a prevailing attitude emanating from insurance company management. I'm paraphrasing here "Service levels are shite, but that's with everyone, so we won't do anything about it."

J...

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