Jon-Paul Hale

Things advisers should be doing at claim time

Tuesday 28th of March 2023

A recent client claim, where two events resulted in two claims paid, was initially seen by the insurer as a single event and single claim.

The difference in operating procedures for the claims team and the insurer differed from the actual policy wording.

How many multiple-event claims have you had where the insurer has said one event and one claim?

Just because the insur...

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