Jon-Paul Hale

We may be trusted advisers to our clients, but insurers don't trust us

Monday 4th of September 2023

I penned the draft for this the first week of August; I found myself angry for the first time, angry at the industry, enough to consider throwing my toys and giving up.

And this was before the mess Southern Cross created had been brought to my attention.

While most of the reasons are claims management, and many will say we're not paid for claims, the reality of the sales we...

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