Russell Hutchinson Opinion

When systems go bad

Monday 5th of August 2013

It certainly is. I remember a manager of mine a long time ago telling me that he was yet to find a mistake made in the statement for his main bank account, and yet he knew that the company he worked for made mistakes all the time with their policies.

It might be tempting to say that was a rare point of reflection, but insurers do, in fact, spend a great deal of time, effort, and money, m...

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