Complaints could be avoided: ISO
Insurance

Complaints could be avoided: ISO

Complaints about financial advisers are often caused by miscommunication and misunderstanding, the Insurance and Savings Ombudsman says.

Thu, Jun 12th 2014 06:00AM
Sponsored Content
Protecting access to healthcare while keeping premiums within reach
4 min read
Banking on digital transformation – how Teams is reshaping financial services.
7 min read
nib is announcing a world of new benefits for your customers
2 min read
Accuro switches rating agencies

Accuro switches rating agencies

2 min read
Reserve Bank tempers reinsurance standard

Reserve Bank tempers reinsurance standard

2 min read
$1 billion milestone for health insurance

$1 billion milestone for health insurance

1 min read
Health Funds says research data wrong

Health Funds says research data wrong

2 min read
Roy Morgan paints sobering picture of insurance coverage

Roy Morgan paints sobering picture of insurance coverage

3 min read
AMP offers direct life cover online

AMP offers direct life cover online

3 min read
Reserve Bank legal powers tested

Reserve Bank legal powers tested

2 min read
Nirvana for Sovereign

Nirvana for Sovereign

1 min read
Partners Life plans more shake ups

Partners Life plans more shake ups

2 min read
nib: Policies offer value

nib: Policies offer value

2 min read
Fidelity: Deal good for advisers

Fidelity: Deal good for advisers

2 min read
Fidelity and nib team up

Fidelity and nib team up

2 min read
Asteron gets new CEO

Asteron gets new CEO

2 min read
RBNZ outlines approach to insurers

RBNZ outlines approach to insurers

2 min read
AIA looks to hold on to NZ's largest group schme

AIA looks to hold on to NZ's largest group schme

2 min read
NEWS BITES
What's Hot
Kernel goal: Wealth OS for all
Wed, Jul 29th 2026 07:47PM
01
02
03
Non-banks can call themselves banks
Thu, Jun 4th 2026 09:03AM
04
Latest Comments
Fidelity Life offers premium relief to customers affected by flooding
Stay in touch with your Clients and Prospective Clients, not by email, not by text Pick up the phone and meet them for a coffee, or a wine…
1 month ago AlBean
Fidelity Life offers premium relief to customers affected by flooding
Longitude68 is right that AI is reshaping wealth advice fast - it's already widespread offshore, even if not yet here, and our industry will need to catch up quickly to deliver more deliberate, efficient client solutions. That said, most clients I encounter - largely Silent Generation and Boomers - will keep paying a relationship premium, within reason, to continue with a trusted advisor. Technology's real impact will be displacing advisers built around a single product or philosophy, which will be exposed as the commodities they are.
1 month ago Pragmatic
Can the NZ economy grow while house prices stagnate?
Between Silk & Conway they currently receive from the NZ taxpayer a salary package in excess of $1M annually. Given they and former Reserve Bank Governor Adrian Orr were collectively responsible for the decisions which saw NZ house prices spiral out of control it's baffles belief now that they still have jobs.
1 month ago Amused
Fidelity Life offers premium relief to customers affected by flooding
you will never give or receive a warm handshake from AI when you are seeing a client for a terminal illness claim, and you both know you will never see each other again. AI can not look a widow in the eye and tell her it will take care of things, and it will be OK.
1 month ago Aggressively_passive
Fidelity Life offers premium relief to customers affected by flooding
A high level of my appointments are now being made with an AI agent. “Sarah” responds to inquiries by phone, converses with prospective clients then books them into my calendar. Yesterday a prospect asked Sarah whether she was an AI robot. Sarah responded with a yes and continued to tell him a joke, which he had requested. That interaction was enough for this engineer to proceed with a booked appointment with me. Only time before this old dog is replaced I guess.
1 month ago John Milner