TMM - News

Complaints are on the rise - here’s how to handle them

Wednesday 12th of November 2025

Financial Services Complaints CEO and financial ombudsman Susan Taylor told the Financial Markets & Credit Law conference that she's "absolutely deluged" with cases against non-bank lenders, financial advisers, and fund managers.

Her service received 1,500 complaints last year - a 3% increase on last year, and double the number from five years ago.

Complaints h...

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