Insurance

Customers not shaken, or stirred, by churn debate

Friday 9th of March 2012

Widespread industry speculation suggests Partners Life - whose data is not included in the ISI figures - has been the main beneficiary.

Yet according to the main disputes resolution schemes and the Financial Markets Authority (FMA), while a hot button topic among advisers and insurers, the issue barely registers with consumers.

The FMA's head of primary regulatory operations, Sue...

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