I've had a client with a hard time with an accident injury, and they have little in the way of support.

It pays to be involved with clients at claim time and understand your policy wordings; I have been astounded over the years, despite product accreditation, about the number of advisers that just don't know their policy wordings. We need to do better.

Jon-Paul Hale picked apart the disclosure requirements for clients in his last article. But one thing that struck him, and a few colleagues, was one simple fact. When does a policy actually start?

We're heading into the final stretch where everyone should have their licensing and education requirements done; I'm not going to dwell on this, other than to say well done for getting it sorted and continuing your journey with this great industry!

Given that life advisers are now required to play both sides of the client relationship, which side prevails?

This may come across as a little esoteric and doing obscene things to spiders, but stick with me.

Under new licensing rules financial advisers are required to have a locum plan, but Jon-Paul Hale argues putting one in place for single adviser businesses is nearly impossible.

I'll get this out upfront; this is an issue that's not an issue until it is an issue, which will be the current view of many.

I talked about the situation of vocational retraining in my previous article. It appears to be broken. How do we fix it?

When it comes to disability, having income protection is essential, but what about when recovery is challenging and returning to work isn’t easy to impossible?

I would postulate that many of your current clients are not happy. But that isn't necessarily due to your actions or inactions.

Part of the discussion with consumer groups, FMA, Providers, Government; Are our products too complex?

Consumer has released its latest insurance provider satisfaction survey. Adviser Jon-Paul Hale reckons it has lots of speculation and opinion but little real substance.

Jon-Paul Hale says complying with Code Standard 4 is going to be a problem for advisers. Here's why.

It seems a recent article on Covid-19 and underwriting the unvaccinated hit a raw nerve with some readers, and the responses across the Good Returns site raised an eyebrow or two.