Demographic and societal change should be the easiest change to respond to

What’s all the fuss about record keeping and all that? There’s one school of thought that runs, in effect, that it’s the advice that counts – not the file.

Sooner or later, reduced liabilities and increased capital must replace insurance.

Wearable devices, like Fitbit watches, are becoming more and more popular, and insurers are interested in the data they collect.

Long-run changes have a habit of creeping up on us. Gradually, society changes, but we pin the ‘big change’ on one emblematic moment.

There might be something to this internet thing...

Russell Hutchinson shares how bad conduct affects customers. 

Incentive trips are not, it turns out, the sole preserve of insurance advisers.

People who articulate a solution are often really articulating a problem they want to solve.

Many policyholders don't make claims on their life insurance, when they should do Russell Hutchinson says. He reckons, even if in doubt, make a claim and let the company decide.

Here’s a thought for your next newsletter / blog post / or LinkedIn update: write about how to hire a financial adviser.

It is true, the big end of town has advantages – and yet third-party advisers, typically running small businesses, have done very well over the years and have a strong offer to the market.

One celebrated robo-advice site does nothing to help the customer decide which insurance to choose when the budget crunch has to be acknowledged.

Fear can be a positive motivator, and insurance advisers have known that since the days when sales training consisted of different ways to ‘back the hearse up to the living room window’ – metaphorically, of course.

A couple of weeks ago, when I wrote about the importance and knowing your own mind when considering the future, a couple of dealer group leaders thought my article was 'anti-group'.