I cannot tell you how many different fact-finds I have seen in the last twenty years – and how rarely are they completed in full.

Customers can be unhappy from many causes. The worst is when the claim didn’t pay. The lurching, sinking feeling when the decision is relayed to you, or the client calls.

Should people buy their kids first insurance package?

A lot of what most people know is incomplete, or rubbish.

How tough is it competing with banks for the sale of insurance? The has been a lot of growth in the bancassurance segment over the last ten years, but lately it looks like advisers have had the best of it.

Should New Zealand scrap the consumer’s duty to disclose? That statement appears shocking at first, but it has a particular meaning. It doesn’t mean that it would be OK for applicants to lie on their application forms.

What ordinary people think is advice, what we think advice is, and what the law defines as financial advice vary a bit. So what is advice? Does it matter if your client knows?

Of course some advisers don’t like trauma insurance at all, but if you do include it in packages, then having a sound approach to setting the sum insured is worth thinking about.

Russell Hutchinson draws inspiration from a Canadian advice business and provides some ideas about how to become a really good and busy adviser.

Fintech has been one of the hottest segments in tech for a long time – because of the money.

The “Primary Life” Concept

I opened up the quote tool and it says “Primary Life” why? My colleague said ‘you need to have one life insured to act as the policy owner’. Why? Doesn’t your system allow for two owners? Or even for a trust or company to own the policy?

If you ever read the comments on articles about insurance in mainstream media, you could be forgiven for thinking that no insurer ever paid a claim.

What if you bought a product which contained features that you never used – were they still worth something?

The trend towards selling non-underwritten cover is growing.

If you look at your LinkedIn feed or type the word ‘insurance’ into Google from time to time you will come across the most persistent memes or ideas of recent times: that insurance is about to become irrelevant.

I get sick of reading articles in mainstream media about premiums being higher than claims and this being considered a bad thing.