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Are your clients happy?
Jon-Paul Hale

Are your clients happy?

I would postulate that many of your current clients are not happy. But that isn't necessarily due to your actions or inactions.

Jon-Paul Hale
Wed, May 18th 2022 11:57AM

Should we have simpler products?

Should we have simpler products?

4 min read
Overcomplicating Advice

Overcomplicating Advice

4 min read
Has Consumer got it right on insurance and advisers?

Has Consumer got it right on insurance and advisers?

5 min read
Did your client understand your advice?

Did your client understand your advice?

5 min read
Vax chat hits a raw nerve - advisers can do better

Vax chat hits a raw nerve - advisers can do better

5 min read
Covid puts pressure on premiums

Covid puts pressure on premiums

4 min read
Full licencing - what does it look like?

Full licencing - what does it look like?

5 min read
Death by 10,000 paper cuts

Death by 10,000 paper cuts

6 min read
Policy Servicing: What to do now and how is Covid changing things

Policy Servicing: What to do now and how is Covid changing things

4 min read
Income protection: Why taxable losses are not the right advice

Income protection: Why taxable losses are not the right advice

5 min read
The FSPR is moving in directions we haven’t discussed

The FSPR is moving in directions we haven’t discussed

5 min read
Complaints and the problem with professional indemnity insurance

Complaints and the problem with professional indemnity insurance

6 min read
Educating the educated - Code Standards 6, 7, 8 and 9

Educating the educated - Code Standards 6, 7, 8 and 9

7 min read
Keeping up - but not with the Kardashians

Keeping up - but not with the Kardashians

5 min read
Slow to adapt and fixed in our ways - the problems with life cover

Slow to adapt and fixed in our ways - the problems with life cover

7 min read

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Good Returns was established in 1997 and was one of the first successful online publishers in New Zealand and continues to be a publishing leader. Good Returns is held in high-regard by its target audience, the financial services industry. A team of highly experienced business journalists update the site daily with topical, breaking and relevant news and views. The team is led by founder and publisher Philip Macalister.
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