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Smoker or non-smoker? Are you sure?
Jon-Paul Hale

Smoker or non-smoker? Are you sure?

Recently, I've had an interesting discovery with a client coming of age on their parent's policy, and they were transitioned to their own cover on smoking rates without any input or questions from the client.

Jon-Paul Hale
Sat, Nov 25th 2023 06:25AM

Passbacks - How do they work?

Passbacks - How do they work?

3 min read
Qualifications and the Provider Messaging

Qualifications and the Provider Messaging

5 min read
Attestations, qualifications, and just general tick boxing

Attestations, qualifications, and just general tick boxing

4 min read
Privacy - Do we really understand it?

Privacy - Do we really understand it?

5 min read
Authority Documents - What’s too far?

Authority Documents - What’s too far?

7 min read
 Let's talk about trust

Let's talk about trust

7 min read
Providers need to do the right thing when nobody is watching

Providers need to do the right thing when nobody is watching

6 min read
Burning down the house

Burning down the house

6 min read
We may be trusted advisers to our clients, but insurers don't trust us

We may be trusted advisers to our clients, but insurers don't trust us

6 min read
Review of Loadings and Exclusions

Review of Loadings and Exclusions

5 min read
New law - new rules

New law - new rules

8 min read
The single biggest challenge with existing policies

The single biggest challenge with existing policies

7 min read
New Regime, New Thinking

New Regime, New Thinking

4 min read
Where in the Code is this?

Where in the Code is this?

5 min read
Things advisers should be doing at claim time

Things advisers should be doing at claim time

3 min read

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Good Returns was established in 1997 and was one of the first successful online publishers in New Zealand and continues to be a publishing leader. Good Returns is held in high-regard by its target audience, the financial services industry. A team of highly experienced business journalists update the site daily with topical, breaking and relevant news and views. The team is led by founder and publisher Philip Macalister.
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