GoodReturns | NZ’s financial adviser news-item centre

Service levels and transfer of workloads

If you're an adviser, you will have seen the challenges with provider service levels trending downwards and your admin loads increasing.

Jon-Paul Hale

Tue, Jun 24th 2025 06:00AM

Should FAPs be accepting signature-less policy processing

Medical premiums and the public system

CoFI: Is this the catalyst for changing service commissions?

Medical premiums and the public system

Managing Change

Should we be commoditising life insurance?

Complaints processes and the rules can be two different things

Policy value and retrospective advice

CPI, it's simple, right?

Appalling agency application processes

Be clear in explaining unfunded medicines

The messed up world of income protection structures

The two-year wait advice problem

The positive that we do

The Case for Simple Life

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